Terms and Conditions

All purchases made in TOKAIDO.ES

are subject to the general conditions of purchase set out in this document.

Sales are held remote sales governed by Spanish legislation.

TOKAIDO .EU has its main domicile in Doctor Oliver Pascual. 5 - Zaragoza - Spain.

Protection of natural persons with regard to the processing of personal data and the free circulation of these data

Accepting the privacy policy of the web you expressly consent that your data be used by Zirigoza Group entity with address in Maria Moliner, 3D 13 (Zaragoza 50007), with the following purposes (in attention to the service that you use):

• If you fill in the contact form or make a consultation, to contact you and respond to your request.

The queries and opinions received through this form could be published both on our website and through our profiles on social networks or in our applications, always anonymously, eliminating any data that allows us to identify its author.

• Also, if you accept this privacy policy, you give us your consent to contact us to inform you of the status and management of your order.

If you do not give us your consent to use your data for the purposes indicated, we can not respond to your request or manage your request.

The personal data processed are identifying data, address, city, country of origin, email and contact telephone number and personal information that you can enter in the contact form.


In the inquiry and order forms, the fields marked with * are obligatory: it is necessary that you complete them in order to manage your query or order.

You will be responsible for the accuracy of the personal data provided and Zirigoza Group reserves the right to exclude from the services offered to any user who has provided false or erroneous information, without prejudice to any other actions that may be provided by law.

We kindly ask you that, should any change in your data occur, please let us know at the email address below to keep your information updated.

You can exercise your rights of access to data, rectification or deletion of data, limitation of the use of data, opposition to the use of data and portability of data by sending your request to the email address online [ at] zirigoza.eu


You have the right to withdraw your consent at any time so that we stop using your personal data and, if you consider that your rights are violated, you can file a claim with the Spanish Agency for Data Protection.



The data contained in the database of the queries we receive will be anonymized after a maximum period of six months; that is, only the query and the response will be preserved, but they will not be associated with any personal data.



I. - Price Lists

All prices shown in our product lists are NOT inclusive of VAT and are valid for all purchases made by individuals.

The VAT rate applied as a rule is currently in force in the Kingdom of Spain.


II -. Methods of payment

Bank transfers and income account

When selecting bank transfer as payment receive, along with confirmation of your order, an e-mail which will indicate the account number on which the wire transfer made payable to Javier Subirón Bartholomew.

It is very important to indicate in the subject the order number and your name, and make the transfer within 3 days from the date of confirmation of order to validate it.

If you wish, you can send us the transfer receipt, but in any event shall not be considered until Checkout our administration department has no bank transfer confirmation.

Do not forget to make payment in EUROS and all possible rates and bank fees are your responsibility to choose this payment system. For bank transfers from outside of Spain is very important that when ordering the transfer always tell your bank take over committees in origin, those bank fees and expenses for your organization. Otherwise, TOKAIDO.EScould cripple the shipment of your order by not receiving the full amount thereof.


PayPal allows consumers who have email send payments online securely, easily and quickly. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who do not meet traditional payment mechanisms.

For more information visit the website of Paypal. http://www.paypal.com.

Moneybookers Credit Card

The required data will always be managed by independent money managers

The credit card fraud is a crime and shall TOKAIDO.ESlegal action against anyone who makes a fraudulent transaction in our online store.


III -. Shipping and delivery

TOKAIDO .EU reserves the right to vary the type of shipping and the delivery time by which this is done, regardless of what is stated in these pages, provided no way be detrimental to the client.


TOKAIDO .EU guarantees delivery to the carrier, the same day the order is placed, all orders that are formalized before 14:00 hours (Spanish time), provided that they are in stock, unless carried out in Saturdays, Sundays and holidays. In which case the order will be processed on the first working day after the date of realization. Furthermore, it has to take into account the periods are calculated in working days and can be altered by local or national holidays. And remember, if the chosen payment method is bank transfer, sending the order will not be made until we have confirmation of the bank transfer.

TOKAIDO .EU reserves the right to vary the type of delivery and the company by which it is made, regardless of what is stated in these pages, and provided no way be detrimental to the client.

Attention: Never shipments to PO boxes.

a) pickup delivery point:

You can pick up order at our delivery point, and save postage.

b) Home delivery SEUR: Spain (Peninsula and Balearic Islands):

Delivery within 24/48 hours for shipment to Spain and 48/72 hours for shipment to Balearics.

c) Delivery to home or office Postal Mail: Spain (Peninsula and Balearic Islands):

Delivery within 48/72 hours for shipment to Spain and 72/96 hours for shipment to Balearics.

Spain (Canary Islands, Ceuta and Melilla):

The estimated delivery time is 4 to Canary days to 10 days. In the case of Ceuta and Melilla the approximate delivery time is 7 to 10 business days.

Sales in the Canary Islands, Ceuta and Melilla are VAT (21%), however the customs system will apply the corresponding taxes. In any case we can determine the amount of tax payable by the client to receive your order as, in the Canary Islands for example, depends on the "IGC" and "customs of the Canary Islands." A REFERENCE mode, and in no case with fixed character, typically charge between 15 and 30 Euros for Import Duties and Customs Administrative Roles also the percentage corresponding to IGIC Canario. (We are not responsible for any variations from customs unannounced).


IV. Warranty information on exercising the right of withdrawal and changes

Changes of items.

To make a change to send a e-mail to pedido@TOKAIDO.ESor call us at 34976386555 (10-21 CET)

Please note that shipments can not handle TOKAIDO  postage due, before any change or waiver (see form) please contact Customer Service.

Right of withdrawal

You are entitled to withdraw from this contract within 14 calendar days without justification.

The withdrawal period shall expire 14 calendar days from product delivery

To exercise the right of withdrawal, you must notify its decision to withdraw from the contract through a clear statement (eg, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.

Effects of withdrawal

In case of withdrawal on his part, we will refund all payments received from you, including the cost of delivery (except for the additional costs resulting from the choice share of a delivery mode other than the least costly mode of delivery ordinary that we offer) without undue delay and in any event no later than 14 calendar days from the date of receipt in our warehouse for rebision. Proceed to make a refund using the same payment method as you used for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any fees as a result of the refund, provided it is done so to the payment options listed in our web.

Model withdrawal form (only complete and return this form if you wish to withdraw from the contract)




************************************************** ***************************

- Attn


Maria Moliner 12

50007 Zaragoza


- We hereby inform you / I communicate (*) to desist from my / we gave our order number (*) contract for sale of the following goods (*)


- For orders received (*)


- Name of the consumer or consumers


- Address of the consumer or consumers


- Signature of the consumer or consumers (only if this form is submitted in paper)


************************************************** ***************************

For the proper management of product returns that occur as a result of exercising the right of withdrawal, the Customer must contact the Customer Service of TOKAIDO  or email address where prompted online@TOKAIDO .es Document Revocation or return to file with the list of products returned. The Customer Service will send you an email or electronic confirmation with the receipt of the refund application, an RMA (Return Merchandise Authorization) and precise instructions on the process to follow and deadlines to accomplish the return . The Customer shall save the received as proof of your return request.

Important: Refunds will be made only through the carrier indicated by TOKAIDO  that transports you to the address that is specified for that purpose.

Product shipments or deliveries sent directly to stores TOKAIDO  will be rejected.

Collection of product returns, as delivery will take place in the same place of delivery, at street level. Will not be collected or falling housing products, so that the customer should be responsible for the proper provision of the product to the carrier.

The product must be well packaged to avoid incidents or damage in transit. This requires that smaller products they are protected by an additional external packaging as it was received at home. For more great products is not essential outer packaging to protect the original, however, it is important that the product is shipped safely protected inside the original box that includes protections designed for this purpose (corks, Styrofoam, bubble wrap, etc.) and avoiding any type of manipulation on the same.

The Customer acknowledges that the direct cost of returning (including disassembly, transportation and delivery of the products to the place indicated by the Customer Service) borne by the Customer.

The transportation cost of return will be the same as it had passed for shipment of products purchased. In case of partial return of the order, will be passed on transport costs that correspond to the price (including tax) of products to return, at the prevailing rate at the time.

The Customer acknowledges that the damages by the returned products after following the exercise of the right of withdrawal and that have not been entered into the time of delivery, is presumed to have been caused by the fault or neglect and will be responsible thereof.

To accept the refund, the product must be in perfect condition. The Customer shall be responsible for any damages suffered products during transport.

Product must be returned with all accessories, documentation, instruction manuals where appropriate, and in original packaging. If they miss any of the product will be returned to the address of the Customer, at its expense, with a note indicating the missing

Also shall be accompanied by the original return form duly filled along with a copy of the delivery note or invoice in the event that, at your request, the same had been issued.

Assumptions excluded from exercising the right of withdrawal.

The refund for withdrawal will not be possible in the following cases:

Products with special measures, specifically manufactured for the Customer, as or clearly personalized for the same.

It is very important that you return / exchange the product or refund neatly packaged. If products are damaged due to improper packaging not accept the return. Nor is the return of DVD admitted if they lack the original seal

Once we receive the merchandise in our stores and check that all the above conditions are met, TOKAIDO.ESaccept the return of the product and will proceed to refund the amount, according to the method of payment, and if necessary, send New product:


a. If you made that payment via credit card, you will pay the amount to the same credit card.

b. If you made that transfer payment or refund, we will require an account number where the amount paid.

c. If you made that payment through Pay Pal, you will pay the amount in the same way.

Post. You will receive your refund within a maximum period of 20 days from receipt of the product to our warehouse for exchange or refund. Note that if you paid by credit card is likely your bank will show the amount of the refund in your balance to the next month.

To make an exchange or refund, please e-mail or call us at pedido@TOKAIDO .COM.es 34,876,350,456 (10-21 CET)

Please note that shipments can not handle TOKAIDO.ESpostage due, before any changes please contact Customer Service.


V. After Sales Service

Our sales department has a remote after-sales service to solve any problem with our products or shipments, through which a rapid and efficient service to our clients is provided.

To contact us or ask any question, issue or claim you can use any of the following means:

• Phone: 34976386555 Open Monday to Friday 10-21 CET..


VI. Image Service

Images for informational purposes only, products may vary in some details for changes or improvements by the manufacturer.

Not considered contractual in nature.


• VII. Protection of Personal Data and Cookies

In compliance with the Organic Law 15/1999 of December 13, Protection of Personal Data, I inform you that any personal data you provide us will be included in an automated personal data recorded on the Spanish Data Protection Agency, with the registration number T12629/2008 created and maintained under the responsibility of Javier Subirón Bartholomew.

The purpose of this file is to facilitate the processing of orders and, in the event that we have expressly authorized in the appropriate box, to send you communications about products and services that may be of interest, so it can be communicated to other Group companies for this purpose.

TOKAIDO.EScustomers. They may at any time exercise their rights of access, rectification, cancellation and opposition by writing to Dr. Oliver Javier Bartolomé Pascual Subirón 5. 50007 Zaragoza.


TOKAIDO.ESuses "cookies" for the sole purpose of offering a more personalized service and help navigating your pages easier and tailored to the preferences of its members.

A "cookie" is a small text file that a Web server pages stored on the user's hard disk. "Cookies" by themselves can not identify a person as it does not refer to any personal data and can not be executed as code or deliver viruses.

Cookies help us, for example, to save user settings (language and country from which sails) to not have to enter these details again on your next visit. In addition, we will manage your shopping cart and keep your order information while you browse our pages.

It also allows us, once you have identified with your username and password for the first time and not have to re-enter this information each time they access TOKAIDO.ESsections that require prior identification. So you will find it more comfortable browsing our website. Use the option "Log" if you access our site from a public computer.

But note that, as a measure to ensure the safety of your personal data itself will have to login again to access the section of the online store and make a purchase, whether it has already been previously identified to access other sections .

Most browsers automatically accept "cookies" but it is also possible to configure non-acceptance. In this case the user can surf the web, but in order to make a purchase TOKAIDO.ESis essential that the browser accepts so-called "session cookies", those that only exist while in TOKAIDO.EScloses and disappears if browser.

Here's how to configure your browser to accept cookies.

1. Internet Explorer 6.0

1. Choose Tools.

February. Internet Options.

March. Click on Privacy.

4. The default is Medium, which will accept cookies. To change this setting, move the bar to the setting you want. If you have the settings set to Custom, click the Advanced button and choose Accept Cookies.


Two. Internet Explorer 5.0

1. Choose Tools.

February. Internet Options.

Three. Click Security.

April. Click Internet, and finally Custom Level.

May. Under Cookies select Enable.


Three. Internet Explorer 4.0

1. Choose View

February. Internet Options

Three. Tap Advanced

April. Move to the yellow exclamation icon found in Security, select Allow cookies.


April. Netscape Communicator 6.0

1. Click Edit.

Two. Preferences.

Three. Privacy and Security.

April. Under Cookies select Enable.


May. Netscape Communicator 4.0

1. Click Edit.

Two. Preferences.

Three. Advanced.

April. Determines the degree in Cookies you want.


VIII. Law and Jurisdiction

These terms and conditions shall be interpreted under the laws in force in Spain in the field, which will apply in all that was not foreseen therein. (Law 34/2002 of 11 July, information services and e-commerce)

These terms and conditions shall be interpreted under the laws in force in Spain in the field, which will apply in all that was not foreseen therein.

The contract will be held in Zaragoza (Spain), which determine the competent jurisdiction in the possible conflicts that may arise in the future.

​Zirigoza Group